Privacy Statement for AiDot Services
1.
Introduction and Scope of application
AiDot cares about your privacy.
This Privacy Policy will take effect on 31th March
2021. This Privacy Statement for AiDot IoT Technology Co., Ltd Services (“Privacy Statement” or “Statement”) describes information that
AiDot, and its subsidiaries and affiliates (collectively, “AiDot” or “we”)
collect, use, share, and store, including personal information (i.e.,
information that personally identifies you, such as your name, email address or
billing information, or other data that can be reasonably used to infer this
information).
This Statement focuses on information related to
the operation of AiDot services. In this Statement, the expression “AiDot
Services” or “Services” includes our Mobile Apps, Cloud Services, and
Subscription Services as defined in our Terms of Service. The Services
are for use in connection with AiDot hardware products (“AiDot Products” or
“Products”).
2. Our
commitment to you
AiDot takes your privacy seriously. Except
for provided in this Privacy Statement, AiDot will not disclose your personal
information to a third party.
By using or otherwise accessing the Services, you
agree to allow AiDot to collect and process information as described in this
Statement. If you disagree, please stop using or otherwise accessing the
Services.
By using or otherwise accessing the Services, you
agree that AiDot may transfer your personal information from the place you
reside to places where AiDot’s servers reside. You acknowledge and
understand that the privacy protections and legal requirements, including the
rights of authorities to access your personal information, in some of these
countries may not be equivalent to those in your country.
3.
Information AiDot receives or collects
The Services collect the following information
(collectively “Your Information”)
(1)
Information about you and your
account. When you create an account, AiDot receives and stores the information
about you that you provide. When
you use or otherwise access the Services, AiDot receives and stores the information associated with your account. Such information includes your billing
address (including zip code, city, state, and country), email address,
password, avatar, account nickname, account creation date and time, account registration
country, the date and time of each login, information regarding purchases and
payments through third-party payment services (e.g., PayPal).
(2)
Information about your own device. When you use or otherwise access the
Services through your own device (e.g., a tablet, or a smartphone), AiDot
receives and stores information associated with your own device, including the
IP address, operation system information, device model and
application version, the current time zone of your own device, information
regarding the WiFi network information of our own device, configurations
associated with your own device.
(3) Information
about the Products. When you use the Products, AiDot receives and stores
information associated with the Products, including to product icon, product
name, model number, serial number, MAC address, product UUID, device status
(e.g., battery charge level, online/offline status, operation indicators), device properties (e.g., functional name,
functional code, read/write status, manufacturer identification, product name,
network status, WiFi network information), software version information,
firmware version information, hardware information, product location and time
zone, device activities records and error logs for analyzing any issues
occurring during device operation, repairing such issues, and analyzing causes
of such issues..
(4) Information
about the configurations, settings, and data you create and edit through the
Mobile Apps, including to the home setup, home sharing, multi-home setup,
multi-home management, scene setup, scene configurations, scene properties,
room setup, room configurations, room properties, security setup, security
configurations, security properties, and IFTTT (“if this then that”) rules.
When you perform these actions via Mobile App, AiDot receives and stores
information with the data you product.
(5) Information
about your account activities, including logs of account logins, device logs,
scene use logs, IFTTT logs, security system logs. When you log in with your
account, and control and operate devices via Mobile App, AiDot receives and
stores information with your account activities.
(6) Information you submit. When you submit or publish
information through the Services, AiDot receives and stores the information you
submit or publish and other data associated with the information you submit or
publish, including the feedback (including pictures and videos) you submit
through the Mobile Apps, our “Contact Us” feature, or other customer support
tools, the activities you participate in, the date and time associated with
your submission or publication.
(7) Environmental
data from the sensors of the Products. AiDot receives and stores environmental
data from the sensors of the Products, including to current temperature,
humidity, ambient light, still images captured by the sensors, and motion
detection signals (whether something is moving). By recording these data, AiDot
is able to detect unusual conditions (such as someone is tempering with your
doorbell).
(8) Video and audio signals and data. When you enable the recording or
streaming features of the Products, AiDot may record and process video or audio
recordings from the Products, subject to your configuration and settings. This may include capturing and sending
to you portions of this data as part of a notification or analyzing the data to
identify motion or other events. AiDot may store and process information used
and required for face and object recognition. AiDot may process information
from the Products so that AiDot can send you alerts when something happens. In
addition, if you have the recording features enabled, AiDot will capture,
process and retain video and audio data recordings from the Products for a
predetermined period (for example, 10 or 30 days) and you will be able to
access those recordings using the Services during that time. Privacy and video surveillance laws in
your jurisdiction may apply to your use of our products and services. You are
solely responsible for ensuring that you comply with applicable law when you
use our products or services. For example, you may need to display a notice
that alerts visitors to your home that you are using our products or services.
Capturing, recording video that involves other people, or capturing other
peoples’ facial feature information, may affect their privacy rights.
(9) Location
information when you seek to establish a connection with a Wi-Fi network. If
you are using Apple iOS 13, you will need to permit the Mobile Apps to access
your location information to properly set up and configure the Products and
Mobile Apps. Please refer to your Apple iOS13 manual for steps to grant
proper permissions. AiDot does not collect your location information and
other privacy-related information, except for the above-listed items.
Additionally, when you submit comments through the
Mobile Apps, AiDot receives and collects the comments (including pictures and
videos), and information associated with your Account. When you contact
AiDot’s customer services, AiDot collects and records your personal
information, such as your name, account nickname, phone number, email address
and other contact information.
Your information may be stored in different
servers, depending on your geographic location:
l at BGP datacenters in Shen Zhen, China if you are in China;
l at AWS or Azure datacenters in Oregon, USA if you are in North America
or South America;
l at AWS datacenters in Frankfurt, Germany if you are in Europe;
l at AWS datacenters in Japan if you are in Japan;
l at datacenters at Oregon, USA; or Frankfurt, Germany depending on your
physical distance to each datacenter if you are in a place other than the
above.
During processing and collecting Your Information,
if AiDot identifies activities against the law, rules by government agencies,
or AiDot’s Terms of Service, AiDot may take actions, including reporting to
relevant government authorities.
4. Use
of Your Information
AiDot uses Your Information to provide our services
and products. Below are examples of how AiDot uses Your Information:
(1) Creating
your account: When you create an account, Your Information will be used
to create your account and account profile.
(2) Verifying
your identity: Your Information will be used to verify your
identity.
(3) Accessing
and using the Services: Your Information will be used to activate your
access to the Services, and maintain the operations of the Services.
(4) Locating
and diagnosing the Products: Your Information will be used to locating
the Products and, diagnose the Products if they are not functioning
properly.
(5) Adding
metadata to Your Information: Your Information will be used to create
tags and metadata (e.g., geographic locations and time stamps) that will be
added to Your Information (such as still images, videos, and audio signals).
(7) Internal
purposes: AiDot may also use Your Information for internal purposes, such as
use Your Information in an aggregated, non-identified form for understanding
our user base, researching to improve AiDot’s products, services and customer
relations, and helping AiDot make business decisions.
(8) Sending
notifications: AiDot may use Your Information to send your important
notices, promotional information, and marketing materials.
If there are any changes in how Your Information is
used, you will be notified through email or a clear notice posted in our Mobile
Apps. You will be able to notify AiDot
whether you agree to such changes.
5.
Disclosure to Third Parties
AiDot does not disclose
Your Information to a third party, except in limited situations:
(1) Required
by the normal operation of the Services. The Services rely on or
interoperate with third party products and services. These third party
products and services may have to access Your Information. By using or
otherwise accessing the Services, you consent to disclose Your Information to
the third parties that provides functions or facilities required by the normal
operation of the Services.
(2) When
required by local laws and regulations, or ordered by courts or government
agencies, AiDot will transfer or disclose Your Information to comply with such
laws, regulations, and orders.
(3) Upon
the sale or transfer of the company and/or all or part of its assets, Your
Information may be among the items sold or transferred. AiDot will request a
purchaser to treat the information under the privacy statement in place at the
time of its collection.
(4) At
your request or with your consent, AiDot may disclose Your Information.
AiDot prohibits any third party from collecting,
editing, selling, disseminating Your Information in any manner. If a user
of the Services engages such activities, AiDot will suspend or terminate that
user’s account and rights.
6.
Access, update, correct, erase or restrict processing your personal information
(1)
You
can assess personal information that AiDot hold about you. When you request to
access your personal information, you will be asked to verify your identity
before AiDot proceed with your request. Once AiDot obtain sufficient
information to accommodate your request, AiDot shall proceed to respond to your
request within any timeframe set out under your applicable data protection
laws.
(2) A copy of your
personal data collected and processed by us will be provided to you upon your
request free of charge. For any extra requests of the same information, AiDot
may charge a reasonable fee based on actual administrative costs according to
the applicable laws.
(3)
If you would like to request access to your personal
data held by us or if you believe any information AiDot are holding on you is
incorrect or incomplete, please write to or email us as soon as possible at the
email address below. Email: Support@aidot.com.
(4)
For details relating to the personal information in
your account, you may also access and change them at account setting by logging
into your account on your mobile device or our website.
(5)
If you
are Europe Union user under General Data Protection Regulation (GDPR), you may
request to delete your personal information (“right to erasure” or “right to be
forgotten”). AiDot will process your request in a manner consistent with GDPR.
(6) If you are
Europe Union user under GDPR, you may request us not to process your personal
information (“right to restriction of processing”). AiDot will process your
request in a manner consistent with GDPR.
(7)
If you are Europe Union user under GDPR, you may
request not to be subject to a decision based solely on automated processing,
which produces legal effects concerning you or similarly significantly affects
you. AiDot will process your request in a manner consistent with GDPR.
(8)
If you are Europe Union user under GDPR, you have
the right to receive your personal information in a structured, commonly used
format and transmit the information to another data controller. AiDot will
process your request in a manner consistent with GDPR.
7.
Withdrawal of consent
(1)
You
may withdraw your consent for the collection, use and/or disclosure of your
personal information in our possession or control by submitting a request by
contact with Support@aidot.com or
through the Mobile Apps (such as clicking the “Withdraw” button in the Privacy
Policy page in the Mobile Apps). AiDot will process your request within a
reasonable time from when the request was made, and thereafter not collect, use
and/or disclose your personal information as per your request.
(9) Please
note that your withdrawal of consent could result in certain legal
consequences. Further, depending on the extent of your withdrawal of consent
for us to process your personal information, it may mean that you will not be
able to enjoy AiDot’s products and services in the same way before withdrawing
your consent.
8. Deletion
of Information
AiDot generally stores Your Information on AiDot’s
servers for as long as needed by the normal operations of the Services. You can
delete following user information in the process of using AiDot products and
services through the controls in your account.
(1) Information
about you and your account;
(2) Information
about your own device;
(3) Information
about the Products;
(4) Information
about the configurations, settings, and data you create;
(5) Information
about your account activities;
(6) Information
you submit;
(7) Environmental
data from the sensors of the Products;
(8) Video
and audio signals and data.
After Your Information is deleted, backup copies
may continue to exist for some time before they are deleted. AiDot may retain
certain data for a longer period of time if AiDot is required to do so for
legal reasons.
9.
Security Measures
AiDot takes the security of your personal
information very seriously. AiDot endeavor to protect your user information by
taking all reasonable physical, electronic, and administrative security
measures in view of our resources and capabilities. For example, AiDot will use
encryption technology to improve the security of user information. AiDot will
use trusted protection mechanisms to prevent user information from being
maliciously attacked. AiDot will deploy access control mechanisms to make every
effort to prevent unauthorized access. And AiDot will host safety and
privacy protection training courses to enhance employee awareness of the
importance of protecting user information.
AiDot
will take reasonable practicable steps to safeguard your personal information.
However, you should be aware that the use of the Internet is not entirely
secure, and for this reason AiDot cannot guarantee the security or integrity of
any personal information which is transferred from you or to you via the
Internet. AiDot will take upon the personal data breach, notifying the breach
to relevant supervisory authority or under some circumstances, and notifying
the personal data breach to the data subjects by complying with applicable
laws, including your local data protection legislation.
10.
California Privacy Rights
The California Consumer Privacy Act of 2018
(“CCPA”) becomes effective on January 1, 2020 and creates a variety of privacy
rights for California consumers.
For more information on the California Consumer Privacy Act please visit
https://www.oag.ca.gov/privacy/ccpa
Transparency. This privacy statement explains (1) what
kind of personal information AiDot is collecting and our business purposes for
that collection; (2) how personal information is obtained, how it is used, and
our business purposes for that use; (3) and whether and how your personal
information is shared with or disclosed to any third parties. AiDot does not sell your personal
information.
Control.
As explained in this privacy statement, you can
view, download or delete the personal information we have collected. Moreover, AiDot does not sell your
personal information, so we do not offer an “opt out” of sale.
Benefits to You. AiDot does not provide any financial
incentives for you to share your personal information. Furthermore, the CCPA prohibits
businesses from discriminating against you for exercising your rights under the
law. Such discrimination may include denying a good or service, providing a
different level or quality of service, or charging different prices. The CCPA permits businesses to provide
differing levels or quality or different prices where the business can
demonstrate that the difference is reasonably related to the value to the
business of the consumer’s personal information.
11. Integrity and Retention of Personal Information
AiDot makes it easy for you to keep your personal
information accurate, complete, and up to date. AiDot will retain your personal
information for the period necessary to fulfill the purposes outlined in this
Privacy Policy. When assessing these periods AiDot carefully examine our need
to collect personal information at all and if AiDot establish a relevant need
AiDot only retain it for the shortest possible period to realize the purpose of
collection unless a longer retention period is required by law.
12. How AiDot
deal with children's personal information
AiDot understands the importance of taking extra precautions
to protect the privacy and safety of children using AiDot products and
services. Children under the age of 16, or equivalent minimum age in the
relevant jurisdiction, are not permitted to create their own accounts.
AiDot Sites is not directed to or intended to be
used by children under the age of 16. If AiDot learn that AiDot have collected
the personal information of a child under 16, or equivalent minimum age
depending on jurisdiction, outside the above circumstances AiDot will take
reasonable steps to delete the information.
13. Change of the Privacy Statement
This Privacy Statement may change from time to
time. AiDot will provide notice of any changes by publishing such notice
in the Mobile Apps or by contacting you.
14. Contact Us
If you have any comments or questions about this
Privacy Policy or any questions relating to your personal data processing,
please contact AiDot at the address below.
You can also raise a concern or lodge a complaint with a data protection
authority or other official with jurisdiction, if you are in European Union or
United Kingdom. You can find a list
of data protection authority here: https://edpb.europa.eu/about-edpb/board/members_en
AiDot IoT
Technology Co., Ltd.
8605 Santa Monica Bivd#79525 West Hollywood,California,90069 United
States of America
Email Address: Support@aidot.com
Thank you for taking the time to understand our
Privacy Policy!